Frequently Asked Questions
Myspanishsoul was born as a blog about life in Germany, focusing on motherhood.
I am Ana, the creator of Myspanishsoul, and in Germany I have become the mother of two Minis. Mini C, 3 years old, and Mini A, who will soon turn 2. With them I have been evolving as a mother and as a woman, and so has the blog. If you want to know more about us, don’t miss the section: About us
What’s so special about these shoes?
Myspanishsoul has created a brand of classic children’s footwear by bringing together the best of Spanish design and combining it with the standards of functionality that our customers need. This is the only way we have been able to create designs with soles adapted to each phase of the evolution from baby to child. From split leather soles and completely flexible. To resistant and light soles for the most intrepid adventurers. All of this, as well as other very fine soles as the best companions for your baby’s first steps. And others that are a little thicker and at the same time very flexible, to adapt to each step.
In total 4 different types of soles between numbers 17 to 24. (Soon up to size 26). This is the only way to ensure that each customer finds the sole that best suits their needs.
What materials are the shoes made of?
All our shoes are made and lined with top quality chrome-free leather.
What does the Sanitized insole provide?
These insoles prevent the proliferation of bacteria inside the shoe. They make the shoe more comfortable to walk on and prevent bad odours. They also extend the life of the footwear.
Where are the shoes made?
The shoes are produced by expert manufacturers in a traditional way in Spain.
How do I know which size to choose?
Visit our size guide to clarify any doubts about this subject.
What sizes do you manufacture?
We make baby shoes from size 17 to 20. (Soon until 22). Sizes 17 and 18 come with leather or nappa leather soles while sizes 19 and 20 come with very thin and lightweight non-slip rubber soles. Perfect for walking around the house or in the nursery.
Children’s shoes range from size 20 to 24. Also here we have two different types of soles depending on the model.
What payment methods are possible?
You can pay by credit or debit card. We also accept payment by Paypal or bank transfer.
How long does it take for a shipment to arrive?
If ordered within Germany it usually takes between 3-4 working days.
For orders to other EU countries it takes 7-8 working days.
How much are the shipping costs?
The shipping costs are free of charge (paid by Myspanishsoul) for orders from 40€
If your order is less than 40€ the shipping costs are 2.70€ within Germany.
For deliveries to EU countries the shipping costs amount to 9.99€ for orders under 80€.
For orders between 80€ and 120€ the shipping costs amount to 5,99€.
For orders over 120€ the shipping costs to the EU are free of charge.
If you need us to send you a package outside the EU, please contact us.
What is the return deadline?
Once you receive one of our items, you have 14 days to notify your return. Items must be returned in the same condition and with the same packaging / labels with which they were sent to the customer.
How do I process the return of an order?
If you would like to return your order, please send us a short email to firstname.lastname@example.org. From there we will advise you on the fastest and most economical way to return your order. All you have to do is send us an email requesting the return of your order within 14 days of receiving it.